Shipping & Returns
Shipment
shipping costs
- Germany: 4.90 € and free shipping for orders over 70 €
- EU: €9.90 and from €70 onwards €6.90 will be charged
- Express shipping (Germany): 15 €
shipping service providers
We ship our packages with DHL.
delivery times
As soon as your package has left our warehouse and is on its way to you, you will receive an email from us with all the tracking information. This way you can always see where your delivery is.
We will do our best to ensure that your package reaches you as quickly as possible. Delivery usually takes as follows:
- Germany: 2-4 working days
- Express shipping: 1-2 working days (no Saturday delivery)
- Austria: 3-5 working days
- Rest of the EU: 4-7 working days
returns
Would you like to return or exchange something from your order?
You can return items from your order to us within 30 days of receipt .
This is how it works:
- Fill out this form to send your return request.
- We will review your request. You will receive an answer from us by email within 1-2 working days.
- Send the return within 30 days of receipt. You are responsible for the return costs.
- Refunds will be made within 7 days of receipt and inspection of the products.
- Please note:
- Any item you wish to return must be in the same condition as you received it.
- The items must not be damaged, soiled, worn or washed.